Order Related

I just placed an order but didn't receive an order confirmation.

Make sure to check your spam folder and search for "Order Confirmation." If you still can't locate your order confirmation, please reach out to our team at customer@faithera.com and we'll gladly help out.

I'm ordering a gift, does your packing slip show pricing?

To ensure the privacy of our customers, our packing slip does not include pricing info. Thank you for gifting Lumina. ❤️

Can I edit my shipping address or the products in my order after it's been placed?

We are unable to edit your order once it is confirmed. Please email customer@faithera.com with any questions.

How do I check my order status?

You'll receive an order confirmation email when you place your order, followed by a shipping confirmation email with tracking once your order ships. Contact our team at customer@faithera.com if you still need help!